Contact Us

Welcome to our Consumer Assistance page. We at Ben & Jerry’s are committed to ensuring that our customers receive answers to their questions and that they enjoy trouble-free use of our products.

The fastest and easiest way to find an answer to your question is to browse our FAQs Database.

How to contact us online:

Free Online Newsletter – subscribe to ChunkMail for monthly updates on Ben & Jerry’s.

Flavor Locator – Looking for a flavor in a store near you?

Comment Box – Have a general comment?

Scoop Shop Compliment Box – Have a nice shop experience you want to share?

Complaint Box – Have a complaint about a product or scoop shop?

Events / Donations – Looking for event support?

Suggest A Flavor – Have an idea for a flavor or product?

Resurrect My Favorite Flavor – Want us to bring back a retired flavor?

FAQ's - Have a question?

How to contact us by phone:

Give us a call at 802-846-1500 between 8:30 and 5:00 Eastern – Monday through Friday. Ask for Consumer Services.

Ben & Jerry’s Official Fast Info-Hotlines (recordings) —Please note: you really need to hear the crucial info from these recordings first, instead of asking to be connected to specific departments. Believe us, it’s the fastest way to get the scoop on what you’re seeking.

Event Support (Sponsorship/Donation) Information: 802-846-1543 EXT. 7986

Ben & Jerry’s Foundation inquiries: 802-846-1543 EXT. 7485

Franchise inquiries: 802-846-1543 EXT. 7831

International expansion inquiries: 802-846-1543 EXT. 7419

Current Job Listings: 802-846-1543 EXT. 7584

Waterbury Factory Tours Info: 802-882-1240 or toll free (866) BJ-TOURS